Privacy Policy
Revised: 08/07/2024
This privacy policy describes how we might use your information if you visit our website (https://critairsticker.co.uk) and when you use our services to purchase Crit’Air stickers.
Crit Air Stickers Limited is registered with the Information Commissioner’s Office (ICO), certificate number: ZB929619
Information We Collect
We collect personal information that you voluntarily provide to us when you place an order on our website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise contact us.
We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
Customers may unsubscribe to all and any communication by emailing, calling or sending a postal letter to the dedicated data protection controller as declared in the ICO license.
Personal Information Provided by You
The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Personal Identification Information: Name, email address, phone number, and postal address.
- Vehicle Information: Vehicle type, registration date, fuel type and other information displayed on the vehicle registration document (V5C).
- Payment Information: Payment card details (collected and processed by our payment processors).
Automatically Collected Information
We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information.
How We Use Your Information
We use personal information collected via our website for the business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
We use the information we collect or receive:
- To Process Your Orders: We use your information to process and fulfil your orders, including managing payments, fees, and charges.
- To Send Your Order to You: We use your personal information to send you your digital certificate once your order has been processed.
- To Protect Our Services: We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).
- To Enforce Our Terms, Conditions, and Policies for Business Purposes, to Comply with Legal and Regulatory Requirements, or in Connection with Our Contract.
Sharing Your Information
We may process or share your data that we hold based on the following legal bases:
- Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.
Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your Privacy Rights
In some regions (like the European Economic Area), you have rights that allow you greater access to and control over your personal information. These may include the right to request access to and obtain a copy of your personal information, to request rectification or erasure; to restrict the processing of your personal information; and if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.
Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to help us understand how our website is being used and to improve our service.
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
You can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en.
Please note that this website initializes Google Analytics with the setting ‘anonymizeIp’. This guarantees anonymised data collection by masking the last part of your IP address.
Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/.
Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.
Contact Us
If you have questions or comments about this policy, you may contact us by email at support@critairsticker.co.uk.