Frequently Asked Questions (FAQs)

A Crit’Air sticker, also known as a Clean Air Certificate, is a colour-coded vignette required for vehicles driving in certain French cities. It classifies vehicles based on their emissions, promoting environmental sustainability by reducing pollution in urban areas.

The normal order processing time is a few hours. You will receive a digital certificate as proof that your vehicle has been registered on the system – you will receive this within a few hours of placing your order (allow up to one working day). This is all you need to be able travel.

You will then receive a physical sticker within 1-3 weeks, depending on postal times. You can still travel if you haven’t received the sticker, as long as you have registered your vehicle and received confirmation of registration in the form of the digital certificate.

You can track the status of your order here.

You can track the status of your order here.

Once posted it can take 2-3 weeks for delivery. Postage is subject to international postal times.

If your sticker does not arrive in time for your trip you can still travel without it. The digital certificate sent via email is sufficient proof that your vehicle has been registered in the system.

If you want you can print the digital certificate and display it in your windscreen, or keep a copy on your phone in case of a check.

You need a Crit’Air sticker to legally drive in designated low-emission zones (ZCR) and certain urban areas during pollution peaks in France. This includes both residents and foreign visitors. Not having one can result in fines and restricted access.

Crit’Air stickers are used in various French cities, including Paris, Lyon, Grenoble, and Lille, among others. These cities have established low-emission zones to improve air quality. Check local regulations for specific zones and restrictions. Once obtained, your Crit’Air sticker is valid in all French cities that have implemented LEZs.

Yes, you will need to order a new sticker.

Replacement stickers are not issued. You will need to apply for a new sticker.

You can order one here.

Vehicles are categorised based on their type, fuel, and date of registration. Categories range from 0 (electric and hydrogen vehicles) to 5 (older, more polluting vehicles). Simply upload your V5C and we will determine your vehicle category.

Applying for a Crit’Air Sticker is simple:

1. Visit our order page.
2. Enter your vehicle details.
3. Provide necessary documentation (e.g., vehicle registration).
4. Complete the payment process.
5. Your sticker will be mailed to you.

Although you will usually receive the digital certificate on the same day as placing your order, please allow up to two days. Processing times can increase at busy periods. As long as you have digital proof that your vehicle has been registered, your vehicle will be logged in the system and you may travel. You do not need the physical sticker in order to travel.

If you don’t receive your sticker within the expected timeframe, please contact our customer support team. We’ll assist you in tracking your order and ensuring you receive your sticker.

No, each Crit’Air sticker is specific to the vehicle for which it was issued. You must obtain a separate sticker for each vehicle.

The Crit’Air sticker should be placed on the inside of the windshield, in the lower right-hand corner (passenger side). Ensure it is visible from the outside.

Yes, foreign-registered vehicles are also required to display a Crit’Air sticker when driving in French low-emission zones. You can apply for a sticker using your vehicle’s registration details.

Driving in a low-emission zone without a valid Crit’Air sticker can result in fines ranging from €68 to €135. Repeated violations can lead to higher penalties.

No, there is no option to purchase a Crit’Air sticker in France. You must order it in advance.

Unfortunately, Crit’Air stickers are non-refundable. Once issued, they cannot be cancelled or refunded.

Vehicles registered before January 1997 and motorbikes or scooters registered before June 2000 are exempt because they are not allowed to enter the zones where restrictions apply.

We have a dedicated webpage with full instructions on how to upload your V5C.

For any questions or assistance, please contact our customer support team via our Contact page. We’re here to help!